Refund policy

Returns

We accept returns of unopened products in their original packaging within 30 days of delivery. To start a return, email matthew.quach@ukinahealth.com with your order number. Return shipping is at the customer's expense unless the return is due to our error.

 

For hygiene and safety reasons, opened supplement products cannot be returned unless covered by a published satisfaction guarantee. Where a money-back guarantee is offered on a specific plan, the terms stated on the offer page apply in place of this section.

 

Damaged or incorrect orders

If your order arrives damaged, faulty, or incorrect, email us within 7 days of delivery with a photo and your order number. We will replace the item or refund you in full, including shipping.

 

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

 

Order changes and cancellations

Orders can be changed or cancelled before dispatch. Contact us as soon as possible after ordering.

 

Subscriptions

Subscriptions can be cancelled at any time before the next billing date through your account or by contacting us. Charges already processed are covered by the returns terms above.

 

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

 

Contact: matthew.quach@ukinahealth.com